Effective Date: 24/01/2025

Welcome to HostFiesta! By using our website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you must not use our services.

1. Definitions

• “Company,” “we,” “us,” or “our”: Refers to HostFiesta.
• “Services”: Includes all web hosting, domain registration, email hosting, and related services provided by HostFiesta.
• “Customer,” “you,” or “your”: Refers to any individual or entity using our services.

2. Eligibility

You must be at least 18 years old to use our services. By signing up, you confirm that you are legally capable of entering into binding agreements.

3. Use of Services

You agree to use our services only for lawful purposes and comply with the following:

• Prohibited Content: You may not host, upload, or share content that is illegal, abusive, defamatory, or violates intellectual property rights.
• Resource Usage: Excessive use of server resources that impacts other customers’ performance is prohibited. Specific resource limits are outlined in your plan.
• Spam Policy: Sending unsolicited emails or engaging in any form of spam is strictly prohibited.
• Security: You must not attempt to bypass security measures, gain unauthorized access, or distribute malware.

4. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are liable for all activities under your account, whether authorized or not.
• Notify us immediately of any unauthorized access or security breach.

5. Payment Terms

• Billing: All services are billed in advance according to the selected plan.
• Payment Methods: We accept major credit cards, PayPal, and other payment methods listed on our website.
• Renewals: Services automatically renew unless canceled prior to the renewal date.
• Refunds: Refunds are provided as per our Refund Policy (see Section 6).
• Suspension and Termination: Failure to pay on time may result in service suspension or termination.

6. Refund Policy

We aim to ensure your satisfaction with our services. Our Refund Policy is as follows:

• 30-Day Money-Back Guarantee: For shared hosting plans, you may request a full refund within 30 days of the initial purchase. Domain registrations, renewals, and setup fees are non-refundable.
• Pro-Rated Refunds: After the initial 30 days, refunds for unused services are provided on a pro-rated basis, excluding domain-related fees and any promotional discounts.
• Non-Refundable Services: Custom services, administrative fees, and add-ons are not eligible for refunds.
• Refund Requests: To request a refund, contact our support team at [email protected] with your account details and reason for the request. Refunds will be processed within 7-10 business days.

7. Service Uptime Guarantee

We strive to provide 99.9% uptime for our services. However, we are not liable for outages caused by:

• Scheduled maintenance.
• Force majeure events (natural disasters, acts of war, etc.).
• Issues outside our control, including third-party failures.

8. Termination of Services

We reserve the right to suspend or terminate services if:

• You violate these Terms or any applicable laws.
• You fail to make timely payments.
• Your activities harm our systems or other customers.

You may terminate your account at any time by contacting us. However, prepaid fees are non-refundable unless specified in our Refund Policy.

9. Limitation of Liability

To the fullest extent permitted by law, HostFiesta shall not be liable for:

• Indirect, incidental, or consequential damages.
• Data loss or business interruption.
• Damages exceeding the amount you paid for services in the preceding 12 months.

10. Indemnification

You agree to indemnify and hold HostFiesta harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms.

11. Modifications to Terms

We may update these Terms at any time. Changes will be posted on our website with an updated “Effective Date.” Your continued use of services constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Government of India. Any disputes will be resolved in the courts of [Insert Location].

13. Contact Information

For questions about these Terms or our services, contact us:

HostFiesta
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Address]